Wilson Communications Limited Operations Director Cheng Ka-chun stated yesterday that over 80% of his company's business comes from local Hong Kong customers. However, under the influence of external factors, overall turnover is expected to fall by 30% this year. In addition to the decrease in tourists and the adjustment of Mainland tariffs, smartphones are also in a bottleneck phase. If there were eye-catching new technological products, turnover would certainly increase.
Cheng Ka-chun noted that with fewer tourists, large retailers will focus on capturing the local Hong Kong customer market. In this survival of the fittest environment, small electronics specialty stores may also be phased out one after another. He believes that retailers should now attract customers with high-quality shopping experiences. "Over the past decade, many retailers have not provided excellent service; I hope everyone takes this opportunity to do their part well." He added that in addition to improving store design, retailers must also ensure strict quality control of their products.
However, CLARINS (Hong Kong and Macau) General Manager, Mr. Ko Hon-yan, stated that Hong Kong remains a shopping paradise for Mainland tourists. After the Mainland lowers tariffs, Hong Kong goods will still have a price advantage. Furthermore, Hong Kong offers a superior shopping environment, gathers numerous well-known brands, and has mature market policies targeting Mainland tourists, with language advantages that regions like Europe and America cannot match.
He mentioned that although the number of Mainland tourists traveling to places like Taiwan and Singapore for consumption has increased in recent years, the Mainland tourism market remains vast, and he is not worried that the Hong Kong market will be significantly affected.