Follow Hong Kong Immigration and Hong Kong Life: At approximately 10:00 AM on October 18, 2013, during the peak hours of outbound passenger traffic, Shenzhen Bay border police officers noticed an elderly woman in her 80s wandering in the departure hall while patrolling. She appeared to be looking for her family, so the officers approached her to understand the situation. However, the elderly woman was not carrying any luggage or identification, and she was incoherent, confused, and appeared very nervous. Considering the large and noisy crowd at the scene, the officers assisted the elderly woman to the office for a short rest.
From the fragments of conversation with the elderly woman, the officers preliminarily determined that her surname was Li and that she had likely become separated from her family shortly after entering through the Shenzhen Bay Port. Because her family was not with her, the elderly woman remained restless while resting in the office, repeatedly saying things like "What should I do?" and "Please help me." Faced with Mrs. Li's nervous state and constant pleas for help, the border police patiently calmed her down while reviewing video footage of all arriving passengers from the previous two hours. They also notified officers at all port posts and patrol officers to be on the lookout for relevant clues, making every effort to help her find her family.
After nearly half an hour of all-out searching by the border police, they finally found her husband, an elderly man surnamed Song from Hong Kong, who was searching for his wife in the plaza on the north side of the port. It turned out that the couple were Hong Kong residents who had entered the mainland to visit relatives in Foshan. However, due to the large crowds during entry and the fact that Mrs. Li suffered from mild dementia, the two became separated after entering. Upon learning these details, the officers assisted the elderly couple and helped them board the bus to Foshan. Before boarding, the elderly woman held the border police officer's hand tightly and said repeatedly, "Thank you, officer..."