“The biggest challenge lies in the shift of mindset.” Ms. Annie expressed this when talking about her work at that time. According to data, Macau has approved over 20,000 investment immigration applications in the past few years, which means 10 billion in funds have been locked into real estate projects. Properties purchased through Macau investment immigration cannot be sold at will within seven years unless special approval is granted. Due to the policy changes, most of the work content has shifted, requiring significant investment in many trivial and detailed aspects such as clients' real estate investment, settling down, children's schooling, childbirth, business operations, and finance and taxation. Given the large number of clients, coupled with many who transferred to WorldWay for follow-up services after processing their applications at other agencies, the customer service center has become even busier. Once, after a client submitted an application in Macau, they had not yet obtained a temporary ID card, and the wife was about to give birth. Under these circumstances, Macau medical institutions required a guarantee from a formal Macau resident to admit the expectant mother. It was Ms. Annie and her colleagues who rushed to the hospital in time to complete the guarantee for the client, ensuring the smooth delivery of the client's family member. Today, this child born in Macau is over seven years old, and the WorldWay Macau Customer Service Center has been serving clients through thick and thin for nearly eight years.
Many investors applying for Macau investment immigration bring their parents and elders along. Many families from the mainland are not familiar with medical institutions in Macau. When medical examinations or medical treatment are needed, Ms. Annie always arranges appointments and registration procedures for clients in a timely manner. For those who need hospitalization, the WorldWay customer service team also provides full assistance, ensuring that clients receive proper arrangements. Many clients have commented: When processing investment immigration through WorldWay, what you enjoy is far more than just immigration services; it is truly worth it!
There are also some clients who, when encountering emergencies or thorny issues that need to be resolved, inevitably become emotional or misunderstand the customer service work. Ms. Annie has more than once encountered situations where she was woken up by a client's phone call in the middle of the night and had to rush to assist immediately. She has also experienced many times feeling aggrieved due to clients' lack of understanding or accusations regarding customer service work, and has felt heartfelt relief countless times after successfully solving problems for clients. She says: “It doesn't matter if I feel a little aggrieved; the important thing is that the client is satisfied. This is my greatest wish and the best reward for my work!”
Over the past eight years, some clients who initially processed their Macau investment immigration through WorldWay later settled in the United States or Europe, and the properties they entrusted to the WorldWay customer service team in Macau have always been well-maintained and have generated continuous income; even when clients are overseas, they can still enjoy the benefits distributed by the Macau government to residents every year. After years of growth and tempering, Ms. Annie now has a very mature and perfect way of dealing with these matters: an excellent customer service representative needs more than just proficient business knowledge and superb service skills; one must treat clients with sincerity, as family or friends, and genuinely provide users with practical and effective help. This is one of the prerequisites for happy work. Furthermore, one must listen carefully to the client's problems rather than focusing too much on the client's emotions, so as to remain calm and provide effective solutions.
“From 2007 to the present, the Macau Customer Service Center and I have been serving clients for nearly eight years. This is a job with only input and no output, and it is also a long-term job that requires perseverance and effort. Based on our commitment and integrity to our clients, WorldWay has managed to never abandon any client, and I have also achieved growth and success in my work.” Ms. Annie smiled and said: “We will continue to persist until all clients finally obtain permanent status, telling everyone with facts: the WorldWay Customer Service Center is a choice you can trust with peace of mind!”
Today, European property investment immigration is on the rise, which is very similar to the original Macau property investment immigration policy. Issues such as the renewal of immigration status, annual tax declarations for investors, property taxes, property management, property rental management, and children's education and medical care in the immigrant country can only be handled in a timely and efficient manner by legitimate immigration agencies with a comprehensive after-sales service system.
WorldWay has established an efficient and professional customer service team in Europe, applying the years of successful experience from the Macau Customer Service Center to Portugal and other European projects. We assist clients in visiting, purchasing properties, handling banking business, providing relevant legal consultations, processing relevant immigration procedures, and assisting in hiring professional institutions to provide comprehensive property management services for clients, including rental services and property maintenance, making the follow-up services for immigration and property purchase perfect.
