Follow Singapore Immigration and Singapore Life: Singapore Post has recently launched a 24-hour "smart" locker trial, a move that is part of the company's efforts to tap into the S$1.6 billion e-commerce market. These parcel delivery terminals are named "Pick Own Parcel Stations (POP Stations)." Each terminal features 115 individual lockers in four different sizes to accommodate parcels of varying dimensions. Once a parcel arrives at a POP Station, the system notifies the recipient via SMS or email, after which the recipient can collect the parcel using their ID number or by scanning a QR code. Singapore Post stated that these terminals will serve as an additional delivery option for online shoppers. Following the trial phase, the parcel terminals will be opened to all e-commerce merchants.
Wolfgang Baier, CEO of Singapore Post, stated that before a wider rollout, the company will study how the public uses the terminals and identify any issues to better refine the entire process. If customer feedback is positive, there are plans to launch 100 parcel terminals. The company hopes to deploy them in locations convenient for 24/7 public access, such as residential areas, office buildings, near MRT stations, bus interchanges, and large shopping malls. In the future, customers will be able to both receive and send parcels through these terminals.
Singapore Post launched a total of 5 parcel terminals during the trial phase. Data from February showed that approximately 80% of users collected their parcels within 3 days, with over 60% of customers collecting outside of business hours and 30% collecting on weekends. Currently, the parcel terminals used in the trial are provided by the Australian company TZ. If successful, the company will provide another 50 machines next year, with the total reaching 100 over the next few years.
