“Fortunately, I chose an immigration agency with a branch in Portugal,” remarked Mr. Wang, a client, after his inspection trip to Portugal. Before his trip, considering issues such as post-settlement life for his property investment immigration, the client chose WorldWay, which has a branch in Lisbon. After experiencing an emergency during his inspection, the client realized even more that in critical moments, the timely and effective assistance provided by the WorldWay Lisbon office is his strong backing for immigrating to Portugal.
Around 10:00 PM on the second day of the client's inspection trip, customer service staff at the WorldWay Lisbon branch received a distress call from the client. The client was extremely agitated and requested that the branch staff help him contact a reputable lawyer in Lisbon to come to the hotel immediately, regardless of the cost. On the other end of the line, the staff member calmed him down while inquiring about the situation. It turned out that Mr. Wang had a dispute over noise with a guest in the room next to his, which escalated into a physical altercation, and the client had come off worse. Consequently, in his anger, he wanted to sue the person who hit him.
Realizing the urgency of the situation and the client's immediate need for legal assistance, the staff member contacted the law firm partnered with the WorldWay Lisbon branch to explain the situation. The lawyer, Luis, stated that he would arrive at the hotel within twenty minutes to handle the matter. About fifteen minutes later, not only did Luis arrive ahead of schedule, but he also brought along Catarina, a well-known local criminal lawyer.
The arrival of the two lawyers helped the angry and anxious client gradually calm down. Through professional analysis and patient persuasion, the client abandoned the idea of resolving the matter through litigation and also realized the negative consequences of his own impulsive temper. Both parties eventually reached a settlement.
Reflecting on the incident afterward, Mr. Wang highly praised the quick response of the WorldWay customer service team and the professional standards of the lawyers. He stated that the reasonable handling of this incident not only did not affect his property purchase plan but actually strengthened his resolve. On the third day, the client successfully signed the purchase agreement.
[Mr. Wang's Approval Information]
Information on the property purchased by Mr. Wang:
Approval Date: March 24, 2013
Purchase Location: Lisbon City Center
Purchase Price: 326,000 EUR & 364,000 EUR
[Purchased Property]
Layout: Two-bedroom apartment (two units)
Land Area: 86㎡ & 89㎡
Floor Area: 86㎡ & 89㎡
Swimming Pool: Community pool
