Worldway Portugal Branch News: Mr. Sun and his wife went to Portugal last October to renew their Golden Residence Permit. During their stay in Portugal, they were received by Xiao Cai from the Worldway Portugal Branch. They prepared various documents and paid the application fee for the new residence card, and everything went very smoothly. The clients were very satisfied with the service. However, a shocking incident was about to occur, as a business deal worth billions could be at risk of falling through.
【Reception Area of Worldway Portugal Branch】
The renewal of the Golden Residence Permit was progressing smoothly, and the clients were very pleased with Xiao Cai's enthusiastic service. On the afternoon of the day they took photos at the immigration office, just as they were preparing to leave work, they received a call from Mr. Sun, who sounded very anxious and sought our assistance in clarifying how to apply for a U.S. visa while in Portugal.
It turned out that the client had opened a food company in the United States with a partner. The company suddenly faced a very tricky business issue that needed to be addressed. Meanwhile, the client's U.S. Green Card was still being processed, and they urgently needed to apply for a business visa to the United States from Portugal. Faced with this unexpected situation, the client was at a loss on how to handle it while being in a foreign country. Although it was clear that Worldway Portugal was not a specialized visa service agency, returning to their home country to apply for a visa was obviously not feasible in time. The client, feeling anxious and helpless, reached out to us and explained the urgency of the situation.
【U.S. Embassy in Portugal】
In line with our client-first service philosophy, after communicating with the branch leadership, we decided to make special arrangements and work overtime to help the client resolve this issue. We promptly searched online for relevant information and procedures for applying for a U.S. visa and translated the necessary materials. We discovered that applying for a U.S. visa required first filling out the DS-160 form online, submitting the visa application, paying the application fee, and then scheduling a visa interview. With the efforts of Xiao Cai and another colleague, we organized the detailed application process for obtaining a U.S. visa in Portugal and assisted the client in filling out the form online, making the payment, and submitting the application. The next day, to ensure the client's application proceeded smoothly, we specifically called the U.S. Embassy in Portugal and communicated in detail with the embassy staff regarding the client's situation, and fortunately, we were able to schedule an interview for the client on the third day. Ultimately, we successfully assisted Mr. Sun in passing the interview and obtaining the U.S. visa.
After the incident, we did not feel that this matter was particularly shocking for our branch. Since the establishment of the Worldway Portugal Branch, we have been solving various tricky problems for Chinese immigrants every day, and this was just one of the ordinary cases. However, later feedback from colleagues in China revealed that after the client resolved their business issues in the United States, they specifically called the headquarters to recount this thrilling experience and expressed gratitude for the meticulous service provided by the branch. If it had been delayed by two or three days, the client would have suffered significant losses in their business, potentially amounting to billions. Reflecting on this, we felt a sense of fear; we did not expect that our enthusiastic service could be worth billions. Fortunately, in the end, it was a close call, and we sincerely felt happy for the client.
