Many investors who immigrate to Portugal for property investment encounter this issue. After obtaining the Golden Residence Permit, most investors reside long-term in China, leaving their properties in Portugal unattended. Unlike in China, not all properties in Portugal are managed by property management companies; many property issues require discussion and decision-making by the property management committee, which is generally composed of all community owners. All owners meet regularly to hold meetings related to property management, discussing and voting on issues such as maintenance of public facilities, security, property fees, and other topics closely related to community management.
【Worldway Portugal Branch】
In such situations, our investors need to participate regularly or delegate someone to represent them in the property management committee. Absence may affect their legitimate rights in the community and could even lead to significant financial losses. Moreover, any loss of benefits due to their absence must be borne by the investors themselves, which poses a challenge for many investors. Sometimes, it is indeed difficult to step away from business and operations in China, making it hard to personally handle matters in Portugal. Additionally, they may not have relatives or friends in Portugal to assist.
In early 2014, Lisbon, Portugal experienced unusually heavy rainfall, causing even local residents to be frustrated by the abnormally rainy winter. Investor Mr. Li received an email from his community in Portugal, which is thousands of miles away. The property management committee would hold a general meeting of all owners in mid-February, one month later, to discuss appropriate maintenance for the community's drainage system and walls, as well as adjustments to security and management fees.
Upon receiving the news, Mr. Li was troubled; this period after the New Year was the busiest time for his company, and he could hardly find the time to attend. If he did not go, he feared that the committee would make decisions in his absence that could harm his legitimate rights as a community owner, leaving him unaware of what transpired. If he went, his business in China would surely be affected. While he was in a dilemma, Mr. Li remembered the contact information for customer service at Worldway's Lisbon branch. He decisively called the office and, after some communication and explanation, forwarded the property email to the customer service representative at Worldway Portugal and signed an authorization letter to fully delegate the representative, Xiao Zhao, to attend the property management meeting and participate in the voting on his behalf.
After receiving authorization from the client, customer service representative Xiao Zhao successfully represented the client at the annual property management meeting of all owners in February, exercising the client's legitimate rights and protecting their interests. During the meeting, relevant records were kept, and afterward, a detailed feedback on the meeting was provided to the client, earning high praise from Mr. Li for the attentive service.
